• At Lewae, we’re committed to making your hair journey simple and stress-free. Below you’ll find everything you need to know about our shipping process.
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• Processing Time

All orders are processed within 1–2 days

Orders placed on the weekend are sent out the following Monday.

Once your order has been processed, you’ll receive a confirmation email with tracking information.

• UK Shipping

Standard Shipping: £3.99 (2–4 days after dispatch).

Express Shipping: £5.50 (1–2 days after dispatch).

Free shipping on orders over £100.

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• International Shipping

Europe - (3-5 working days after dispatch) (Custom fees are not included)

USA & Canada- (7-10 working days after dispatch)

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• Packaging

Each bundle is carefully packaged in our signature Lewae packaging to keep it safe and beautiful until it reaches you.

All packages are trackable for your peace of mind.

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• Delays

While we do everything we can to make sure your order arrives on time, Lewae is not responsible for delays caused by courier services or customs (where applicable).

• Returns & Exchanges Policy
  
  At Lewaé Beauty, we want you to love every purchase. Please read our policy carefully before completing your order.
  
  Unopened Items
  We accept returns on unopened, unused items in their original packaging within 14 days of delivery. To initiate a return, please contact us at Hello@lewaebeauty.com with your order number.
  
  Opened Items
  Due to hygiene reasons, we are unable to accept returns or issue refunds on any hair products that have been opened or removed from their original packaging. This policy is in place to protect the health and safety of all our customers.
  
  Exchanges
  If you have opened your order and are unsatisfied, we are happy to offer an exchange on a case-by-case basis. Please contact our team within 7 days of delivery with your order number and the reason for your request. Exchanges are subject to product availability.
  
  Damaged or Incorrect Orders
  If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos and your order number. We will make it right.
  
  Disputes & Chargebacks
  We encourage all customers to contact us directly before raising a dispute with their bank or payment provider. We are committed to resolving any issues fairly and promptly.
  
• Questions

If you have any questions about your shipment or problems with your order, please contact us at Hello@lewaebeauty.com and we’ll be happy to help.